Refunds & Returns

DUE TO COVID-19, WE ARE NOT ACCEPTING RETURNS AT THIS TIME

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

If an oxygen concentrator arrives damaged, we cannot issue a refund for the unit. We will accept the unit back into our facility and issue a replacement.

RETURN PROCESS

To return an item, please email customer service at majorcpap@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Packing Slip, and mail your return to the following address:

MajorCPAP

Attn: Returns

RMA #

9101 Harpers Crossing  

Langhorne, PA 19047  

United States  

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged: 

  •     Hygienic Items. Masks, Oxygen Concentrators, Oxygen/CPAP Accessories, CPAP Machines.  
  •     Items That Have Been Opened.    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

  •        A 15% restocking fee will be charged for all returns.          
  •        Mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. Check with us to be sure!  

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(267) 367-1141 

majorcpap@gmail.com