Refunds & Returns
Thank you for your purchase. If you are not completely satisfied, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
If there is an issue with your order, please contact us and it will be reviewed for possible return. In the case where we approve a return, the refund will be subject to a 20% restocking fee. Possible returns will only be considered if the product is unopened and unused.
All our products are backed by full manufacturers warranties.
If an oxygen concentrator arrives damaged, we cannot issue a refund for the unit. We will accept the unit back into our facility and issue a replacement.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Packing Slip, and mail your return to the following address:
41 University Drive Suite 400,
Newtown PA, 18940
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- Hygienic Items. Masks, Oxygen Concentrators, Oxygen/CPAP Accessories, CPAP Machines.
- Items That Have Been Opened.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
- Mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. Check with us to be sure!
If you have any questions concerning our return policy, please contact us at:
(267) 669 -1433